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services
Service overview
TSHICOM boasts extensive technical expertise in the field of private wireless communication, with a top-tier team of experts serving over 2 million global industry clients.
Drawing upon best practices, we are dedicated to delivering high-quality, reliable two-way radio products and comprehensive integrated service solutions. Our services span from initial network planning and deployment to ongoing system and terminal maintenance.
Focused on addressing customer challenges and pressures, we prioritize immediate response during critical events, swiftly and effectively mitigating network risks to ensure the success of key operations.
Through our services, we continually optimize network performance, enabling seamless business operations for our clients.
Core Services
Excellent Value
We are Platinum partners for Motorola Solutions. With our buying power and direct relationship with the world’s largest two-way radio manufacturer, you can be sure we pass on the exceptional discounts we receive to you.
Customized Solutions
We understand that every communication need is unique. Our team is dedicated to providing customized solutions tailored to meet your specific requirements. Whether you need a specialized frequency range, robust durability, or integration with existing systems, we work closely with you to ensure our radios meet your exact specifications.
Reactive Support
We are dedicated to ensuring customer satisfaction beyond the purchase. Our 24/7 technical support is ready to address any issues, providing expertise in troubleshooting, configuration, and maintenance for uninterrupted operations. In the rare event of infrastructure faults, our team guarantees resolution within 2 hours to get you back up and running swiftly.
Core Advantages
Based on the characteristics of each industry, combined with TSHICOM’s service experience and rich service products in the private network communications industry, we provide customized service solutions that meet industry users, thereby ensuring that user networks can operate stably and efficiently.
Flexible customization
Deeply understand customer business needs, improve network performance, optimize resource allocation, and enhance customer experience. Create a healthy platform for customers to better support and ensure normal business operations
Rapid deployment
Integrate a variety of service products, use a mature global delivery platform, and quickly deliver solutions
Demand Analysis
TSHICOM has many years of technology accumulation in the field of private network wireless communications and a first-class expert team in the industry. It serves more than 2 million industry customers around the world and has a deep understanding of industry customer needs and best practical experience.
Analyze Customer Application Scenarios
Daily business support
Emergency support
System Reliability Requirements
Support multi-level fault weakening
Hardware redundancy and backup functions
The software has strong fault tolerance.
Maintenance Operation Requirements
Multi-level service models can be provided for customers to choose from
Basic after-sales maintenance services
Customized after-sales maintenance services